Call Center Solutions Blog

CALLBACK: CONNECTING THE DIGITAL EXPERIENCE

​ Jeremy StarcherVP of Business DevelopmentVHT​  Tuesday July 14, 2015Time: 12:00 PM ET/ 9:00 AM PTThe #1 technology trend prioritized by businesses today is customer demand for emerging channels. Meanwhile 72% of customers are frustrated with inconsistent... read more

Multi-Channel Customer Service: Are You Everywhere Your Customers Are Looking?

In today’s digitized world, your customers are everywhere, every minute of the day. Gone are the days where they’ll always call someone directly to find an answer. Instead, they’ll search your website, twitter feed, and shoot you an email all before begrudgingly picking up the phone. OR maybe they’re more traditional, and they’ll call you first but then notice that they have to wait on hold and get frustrated. Sound familiar? While you can’t please every customer every time, you can be prepared for the masses. This means having customer service systems in place based on how your customers would like to be helped. What do we suggest? Be everywhere, or as close as you can be.

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live chat co-browsing

Live chat co-browsing it is a very effictive communication channels, it is allowing to have multiple conversation with the same agent making it more affordable than the traditional voice call agent. Live web support using active live chat co-browsing software transfers traditional service experiences in the virtual world of the internet.

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Live Chat Web Contact Center

Today an average of 30 percent of all service transactions take place online. Live web support using active chat and co-browsing transfers traditional service experiences in the virtual world of the internet. During co-browsing, an agent (Mediatrix WEB SCOUT) joins the website visitor and tours the site together.

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