Demo Blog II

The Story Behind PopIt

Click edit button to change this text. Lorem ipsum dolor sit amet, adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

By NICK JOHNSON

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

“Class aptent taciti sociosqu ad litora per conubia nostra, per inceptos himenaeos .Aenean non turpis vitae ligula tristique sagitt isras varius erat pulvinar eros pretium”

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Demo Blog

The Story Behind PopIt

Click edit button to change this text. Lorem ipsum dolor sit amet, adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

By NICK JOHNSON

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

“Class aptent taciti sociosqu ad litora per conubia nostra, per inceptos himenaeos .Aenean non turpis vitae ligula tristique sagitt isras varius erat pulvinar eros pretium”

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Live Chat Co-Browsing

Guide Valuable Visitors to Your Site with our live chat co-browsing software :

Today an average of 30 percent of all service transactions take place online.

“90% of customers find live chat co-browsing experience beneficial. Are you taking advantage of this easy to offer conversation channel?”

Kissmetrics has written an excellent article about the importance of this channel for customers, specially when they are looking for products and services. Live chat co-browsing it is a very effictive communication channels, it is allowing to have multiple conversation with the same agent making it more affordable than the traditional voice call agent. Live web support using active live chat co-browsing software transfers traditional service experiences in the virtual world of the internet. During live chat co-browsing, an agent (Mediatrix WEB SCOUT) joins the website visitor and tours the site together. This is done without the need for specialist software installation or prior adjustment of visited content. A virtual consultation develops – also called ‘live chat co-browsing’. By the end of the 1990s, ITyX had already started with the development of live chat co-browsing for guided live web support. Since continuously improved the technology. Live Chat Co-browsing is used in Mediatrix WEB SCOUT. The technology can be operated on encrypted content and offers many individual functions with flexible configurations.  

AMX Technology for Live Chat Co-Browsing includes:

Image: Web content can be operated simultaneously and in real-time: During live chat co-browsing, the application acts as ‘agent’ between the browsers of the conversation partners (visitor and customer service staff)

Multichannel​ Customer service

Multi-Channel Customer Service

: Are You Everywhere Your Customers Are Looking?

By NICK JOHNSON

In today’s digitized world, your customers are everywhere, every minute of the day. Gone are the days where they’ll always call someone directly to find an answer. Instead, they’ll search your website, twitter feed, and shoot you an email all before begrudgingly picking up the phone. OR maybe they’re more traditional, and they’ll call you first but then notice that they have to wait on hold and get frustrated. Sound familiar? While you can’t please every customer every time, you can be prepared for the masses. This means having customer service systems in place based on how your customers would like to be helped. What do we suggest? Be everywhere, or as close as you can be.

Multi Channel Approach to Customer Service: Be Where Your Customers Are

In order to make sure no customer goes unheard, you have to make sure you’re everywhere your customers could be trying to chat with you. These days, the list of potential “places” seems to get longer and longer. Here are a few scenarios you absolutely must be prepared for:

Live Chat

Having a live chat option installed on your website is easier than you think, and should be a no brainer if you sell anything on your site. Put yourself in your customer shoes: if you’re already at your computer, why pick up the phone? Think of your website like your store, and your live chat associates as your salespeople!

Plus, we’ve just recently released the option to install and use Live Chat on the Cloud. This means that virtually anyone in any sized business can now utilize a cloud-based chat system on their website for a small monthly fee. And the best part? The installation is as quick and painless and can be! If you’d like to take advantage of this great opportunity, contact us today to learn more.

Texting

“Just text me.” We’ve all heard it, why ignore it? If your customers prefer texting, consider having a text-to-help line ready to go, or visit one of our many available texting solutions.

Email

Email lovers will always love email. Make life easy for them by letting them electronically message you to their heart’s content.

Website Forms

While it may seem obvious, it’s worth mentioning that your website MUST be as updated as possible at all times! If you have new info to share with your customers, your website should be the first spot you share it. Make it easy for your customers to contact you from your site as well by utilizing forms.

Social Media

Ah, social media. You can’t ignore it! If you frequently post to any social media site such as Twitter, Facebook, YouTube, Pinterest, or Instagram, make sure you’re checking your interactions often to answer all incoming questions.

Sound like a lot? It is, but that’s okay! We at AMX offer a full service approach to your customer service needs. Check out our full service, contact center communication suite.

Virtual Hold: Don’t Make Them Wait

While your head is still spinning from the array of digital options your customers have to get a hold of you, you can’t forget about calls! Phone calls are still an easy way for your clients to get in touch without having to dig for any information.

To ensure all calls go as smothly as possible, install a virtual hold option for your customers to take advantage of. No one likes to wait on hold, don’t force them.

Need Help?

It’s a lot, we know, but we’re here to help! If you want to get the most out of every communication channel, contact us today for a free consultation. We love helping businesses of any size improve their customer service, and ultimately their sales.

My nuevo blog

The Story Behind PopIt

Click edit button to change this text. Lorem ipsum dolor sit amet, adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

By NICK JOHNSON

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

“Class aptent taciti sociosqu ad litora per conubia nostra, per inceptos himenaeos .Aenean non turpis vitae ligula tristique sagitt isras varius erat pulvinar eros pretium”

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus quis arcu est. Quisque posuere est arcu, id hendrerit orci pulvinar id. Cras egestas metus sit amet felis accumsan, vitae placerat libero sodales. Morbi efficitur maximus massa et aliquam. Quisque vel viverra augue.

Nullam scelerisque erat nisl, eu aliquet quam porttitor et. Aliquam molestie sem augue, non egestas nunc sagittis in. Suspendisse vehicula turpis eget leo sollicitudin, dapibus commodo massa facilisis.

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.Aenean non turpis vitae ligula tristique sagittis. Cras varius erat pulvinar eros pretium suscipit. Duis eleifend sit amet sapien sed ultricies.”

Ut ac tortor eget nibh condimentum congue. In facilisis porttitor iaculis. Etiam vestibulum, nisl nec molestie egestas, velit lorem venenatis tellus, pellentesque blandit nulla sapien accumsan velit. Vivamus purus nunc, dictum nec elit viverra, semper iaculis risus.

Portfolio-08

Proin a semper felis phasellus porttitor fermentum dolor non viverra aenean placerat velit in consectetur viverra nisl urna molestie tellus at iaculis leo tellus nec est proin finibus tincidunt risus ac porttitor praesent facilisis tortor venenatis dolor congue at pharetra odio gravida nteger pulvinar estnon ex bibendum luctus nulla fermentum odio ac iaculis tempus iulla at eros vel augue porta tempus donec ante eros imperdiet eget eros vitae mollis varius nisl donec mi nisl elementum nulla quis justo lacinia quis consectetur orci blandi etiam cursus blandit elit imperdiet finibus pellentesque id leo suscipit aliquam dolor vitae lacinia dui aliquam posuere egestas mattis pellent esque vel viverra lorem.

 

Sed sagittis purus vel semper vulputate integer laoreet enim lacus sed convallis mauris ultricies in sed interdum metus id orci gravida sit amet convallis erat cursus donec iaculis mollis nisi sit amet consequat maecenas in urna lacus duis id vulputate turpis nunc risus metus suscipit sed ultrices id placerat ac enim donec eleifend nisi vitae suscipit tempus sapien lorem posuere sem ac pulvinar justo nisl quis neque donec mollis.

Portfolio-07

Untitled-1

Proin a semper felis phasellus porttitor fermentum dolor non viverra aenean placerat velit in consectetur viverra nisl urna molestie tellus at iaculis leo tellus nec est proin finibus tincidunt risus ac porttitor praesent facilisis tortor venenatis dolor congue at pharetra odio gravida nteger pulvinar estnon ex bibendum luctus nulla fermentum odio ac iaculis tempus iulla at eros vel augue porta tempus donec ante eros imperdiet eget eros vitae mollis varius nisl donec mi nisl elementum nulla quis justo lacinia quis consectetur orci blandi etiam cursus blandit elit imperdiet finibus pellentesque id leo suscipit aliquam dolor vitae lacinia dui aliquam posuere egestas mattis pellent esque vel viverra lorem.

 

Sed sagittis purus vel semper vulputate integer laoreet enim lacus sed convallis mauris ultricies in sed interdum metus id orci gravida sit amet convallis erat cursus donec iaculis mollis nisi sit amet consequat maecenas in urna lacus duis id vulputate turpis nunc risus metus suscipit sed ultrices id placerat ac enim donec eleifend nisi vitae suscipit tempus sapien lorem posuere sem ac pulvinar justo nisl quis neque donec mollis.

Portfolio-06

Proin a semper felis phasellus porttitor fermentum dolor non viverra aenean placerat velit in consectetur viverra nisl urna molestie tellus at iaculis leo tellus nec est proin finibus tincidunt risus ac porttitor praesent facilisis tortor venenatis dolor congue at pharetra odio gravida nteger pulvinar estnon ex bibendum luctus nulla fermentum odio ac iaculis tempus iulla at eros vel augue porta tempus donec ante eros imperdiet eget eros vitae mollis varius nisl donec mi nisl elementum nulla quis justo lacinia quis consectetur orci blandi etiam cursus blandit elit imperdiet finibus pellentesque id leo suscipit aliquam dolor vitae lacinia dui aliquam posuere egestas mattis pellent esque vel viverra lorem.

 

Sed sagittis purus vel semper vulputate integer laoreet enim lacus sed convallis mauris ultricies in sed interdum metus id orci gravida sit amet convallis erat cursus donec iaculis mollis nisi sit amet consequat maecenas in urna lacus duis id vulputate turpis nunc risus metus suscipit sed ultrices id placerat ac enim donec eleifend nisi vitae suscipit tempus sapien lorem posuere sem ac pulvinar justo nisl quis neque donec mollis.

Portfolio-05

Proin a semper felis phasellus porttitor fermentum dolor non viverra aenean placerat velit in consectetur viverra nisl urna molestie tellus at iaculis leo tellus nec est proin finibus tincidunt risus ac porttitor praesent facilisis tortor venenatis dolor congue at pharetra odio gravida nteger pulvinar estnon ex bibendum luctus nulla fermentum odio ac iaculis tempus iulla at eros vel augue porta tempus donec ante eros imperdiet eget eros vitae mollis varius nisl donec mi nisl elementum nulla quis justo lacinia quis consectetur orci blandi etiam cursus blandit elit imperdiet finibus pellentesque id leo suscipit aliquam dolor vitae lacinia dui aliquam posuere egestas mattis pellent esque vel viverra lorem.

 

Sed sagittis purus vel semper vulputate integer laoreet enim lacus sed convallis mauris ultricies in sed interdum metus id orci gravida sit amet convallis erat cursus donec iaculis mollis nisi sit amet consequat maecenas in urna lacus duis id vulputate turpis nunc risus metus suscipit sed ultrices id placerat ac enim donec eleifend nisi vitae suscipit tempus sapien lorem posuere sem ac pulvinar justo nisl quis neque donec mollis.

Portfolio-04

Proin a semper felis phasellus porttitor fermentum dolor non viverra aenean placerat velit in consectetur viverra nisl urna molestie tellus at iaculis leo tellus nec est proin finibus tincidunt risus ac porttitor praesent facilisis tortor venenatis dolor congue at pharetra odio gravida nteger pulvinar estnon ex bibendum luctus nulla fermentum odio ac iaculis tempus iulla at eros vel augue porta tempus donec ante eros imperdiet eget eros vitae mollis varius nisl donec mi nisl elementum nulla quis justo lacinia quis consectetur orci blandi etiam cursus blandit elit imperdiet finibus pellentesque id leo suscipit aliquam dolor vitae lacinia dui aliquam posuere egestas mattis pellent esque vel viverra lorem.

 

Sed sagittis purus vel semper vulputate integer laoreet enim lacus sed convallis mauris ultricies in sed interdum metus id orci gravida sit amet convallis erat cursus donec iaculis mollis nisi sit amet consequat maecenas in urna lacus duis id vulputate turpis nunc risus metus suscipit sed ultrices id placerat ac enim donec eleifend nisi vitae suscipit tempus sapien lorem posuere sem ac pulvinar justo nisl quis neque donec mollis.