Guide Valuable Visitors to Your Site using Co-Browsing
Today an average of 30 percent of all service transactions take place online. Live web support using active chat and co-browsing transfers traditional service experiences in the virtual world of the internet. During co-browsing, an agent (Mediatrix WEB SCOUT) joins the website visitor and tours the site together. This is done without the need for specialist software installation or prior adjustment of visited content. A virtual consultation develops – also called ‘Human Assisted Web’.
By the end of the 1990s, ITyX had already started with the development of co-browsing for guided live web support and since continuously improved the technology. Co-browsing is used in Mediatrix WEB SCOUT. The technology can be operated on encrypted content and offers many individual functions with flexible configurations.
ITyX Technology for Co-Browsing includes eg:
- Joint visit of internet contents (collaborative/shared browsing)
- Joint completion of forms (shared web forms)
- Forwarding of sessions to available specialists (session forward)
- Visualisation of contents through advisor arrow (telemarker)
- No adjustment on the internet content
- Cross browser compatible
- SaaS model available
[/vc_column_text][vc_separator][vc_single_image image=”537″ img_link_target=”_self” img_size=”480×210″][/vc_column][vc_column width=”1/2″][vc_single_image img_link_target=”_self” image=”539″ img_size=”500×450″][vc_column_text]Image: Web content can be operated simultaneously and in real-time: During co-browsing, the application acts as ‘agent’ between the browsers of the conversation partners (visitor and customer service staff)[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_separator][vc_tweetmeme type=”horizontal”][/vc_column][/vc_row]