Call Center Text Solutions
Understanding and Automating Text-based Business Processes
Web Chat Co-browsing
Social Media Conversation
Welcome to a New Service Economy.
Mediatrix solutions not only manage text-based business processes but they are also capable of “making sense” of the content. Thus, Mediatrix combines knowledge (Enterprise Content Management, ECM) and communication (Customer Experience Management, CEM) on one integrated platform — with a central, dynamic knowledge base and graphical management of all business processes.